At The MilkMaid’s Shop L.L.C-FZ, we strive to ensure that your order reaches you safely and efficiently. Please review the information below to understand our shipping process, delivery timelines, and related policies.
We ship orders Monday through Friday, excluding public holidays in the United Arab Emirates.
Please allow 3–5 business days for your order to be processed, packed, and prepared for shipment once payment has been confirmed.
Delivery times depend on your selected shipping method, destination, and courier availability. All delivery times are estimates and may vary due to payment authorization delays, stock availability, customs processing, or other unforeseen circumstances.
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.
We currently offer worldwide shipping from our warehouse in Dubai, UAE.
If you wish to cancel or modify your order, please contact us at
📧 contact@themilkmaidsshop.com
within one (1) hour of placing your order.
Once a shipping label has been created or your order has been dispatched, we are unable to cancel or make changes to it, including modifications to the shipping address.
Some products may be available for pre-order. Estimated shipping timeframes are displayed on the product page. These dates indicate when your item is expected to ship, though they are subject to change based on production or supplier availability.
For any updates regarding your pre-order, please contact us at contact@themilkmaidsshop.com.
If your order includes both in-stock and pre-order items:
Domestic (UAE) orders: In-stock items will ship immediately.
International orders: You may request split shipping by contacting us. Additional shipping charges will apply.
All domestic orders within the United Arab Emirates are shipped via Emirates Post or Aramex, depending on your location.
Estimated delivery time: 1–3 business days, subject to payment confirmation and courier availability.
Shipping rates are calculated at checkout based on your address and selected delivery method.
We are not responsible for delays due to courier issues, weather conditions, or events beyond our control.
We deliver worldwide using DHL Express, FedEx, or Aramex International.
Estimated delivery time: 5–10 business days, depending on your destination and local customs clearance.
All international orders are shipped Delivery Duty Paid (DDP) when possible, meaning duties and taxes are calculated and paid at checkout. If DDP is not available for your country, your order will be shipped Delivery Duty Unpaid (DDU) — in this case, you will be responsible for any customs duties or import taxes charged upon arrival.
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country (“Import Fees”).
These fees vary depending on your country’s regulations and are beyond our control.
If you refuse to pay the Import Fees or reject a shipment, you will be responsible for:
The original shipping costs,
Any Import Fees incurred on the package, and
The cost of returning the package to The MilkMaid’s Shop.
Please note that certain couriers (including DHL and FedEx) cannot deliver to P.O. Boxes or APO/FPO addresses.
If you entered a P.O. Box at checkout, please contact us immediately at contact@themilkmaidsshop.com to provide a valid physical address.
Once your order has been handed over to the courier, The MilkMaid’s Shop is not responsible for lost, stolen, or damaged packages.
If your order is marked as delivered but you did not receive it, please contact the courier directly using your tracking number.
You may also reach out to our team at contact@themilkmaidsshop.com, and we will do our best to assist you in filing a claim with the courier.
We take pride in providing our customers with genuine and high-quality products. Every item available on our website is authentic and verified by our team.
We guarantee the authenticity of all products purchased directly through our official website.
Each item undergoes quality inspection before shipping.
We cannot guarantee or verify the authenticity of any item purchased from unauthorized third-party sellers, marketplaces, or resellers.
To ensure quality and authenticity, we recommend purchasing only through our official website: www.themilkmaidsshop.com.
We are committed to providing transparency and peace of mind for all our customers.
If you have any concerns regarding your order, delivery, or the authenticity of a product purchased through our website, please contact us at:
📧 contact@themilkmaidsshop.com
The MilkMaid’s Shop L.L.C-FZ
📍 Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
📞 Phone: +33 6 50 19 02 72
📧 Email: contact@themilkmaidsshop.com
🧾 Tax Registration Number: 105069421300001
