FAQ

ORDERS AND PRODUCTS

We offer a curated selection of handmade clothing and accessories, crafted with attention to detail and quality materials.

 

If a product is out of stock, click the “Notify Me” button on the product page to receive an email alert when it is back in stock.

 

Once your order is confirmed, it is processed quickly. For any modifications or cancellations, please contact us immediately at contact@themilkmaidsshop.com.

 

Each product page includes a detailed size guide. If you need help choosing the right size, contact us with your measurements for personalized guidance.

 

SHIPPINGS AND DELIVERY

Delivery times vary depending on your location. Domestic orders (UAE) are usually delivered within 3–5 business days, while international deliveries may take 10–15 business days.

 

Yes, once your order is shipped, you will receive an email with a tracking number to follow your package.

 

If your order is delayed beyond the expected delivery time, please contact us at contact@themilkmaidsshop.com with your order number. We will help track your package and resolve the issue.

 

No, we are unable to deliver to P.O. Boxes. Please provide a physical address for delivery.

 

RETURNS AND EXCHANGES

Returns or exchanges are accepted within 14 days of receiving your order. Items must be returned in their original condition, unworn, unused, with all tags intact, and in the original packaging.

 

To initiate a return, contact us at contact@themilkmaidsshop.com with your order number and reason for the return. We will provide instructions and, if applicable, a prepaid return label.

 

Return shipping costs are your responsibility unless the item is defective or we made an error in your order.

 

 

Exchanges are available for products of the same value. If you wish to exchange an item for a different style or size, please return the original item and place a new order for the desired product.

 

If you receive a damaged or defective item, contact us immediately at contact@themilkmaidsshop.com with photos of the issue. We will arrange a replacement or refund after inspection.

 

Check your package carefully. If an item is missing, contact us with your order number. We will verify the contents and ship the missing item if applicable.

 

If you received an incorrect item, contact us at contact@themilkmaidsshop.com immediately. We will guide you through the return process and ensure you receive the correct product.

 

SECURITY AND PRIVACY

Yes, we use advanced security protocols (SSL) to ensure the safety of your personal and payment information during transactions.

 

We respect your privacy. Your information is only used to process orders and inform you about our products and promotions. For more details, please read our Privacy Policy.